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Customer Satisfaction Survey
.
Company
Name
Date
Quality & Food Safety of Raw Material
COC delivered for all batches / Accurate information / Meet your requirements
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Response time / Written feedback with action plan within your requirements
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Quality of response / Root cause analysis / Corrective action plan
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Re-occurance of incidents
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Any comments on Quality & Food Safety of Raw Material
Customer Support & Communication
Special Requests / Feedback outstanding items / Flexibility
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Sales / Technical support (visits to the plant)
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Communication of changes that can affect the product
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Any comments on Customer Support & Communication
Delivery & Timeliness
All deliveries are on time and in full (target = 100%)
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Correctness of delivery paperwork
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Communicate any changes to orders
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Compliance to delivery times / Made known upfront / delays communicated
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Handling and Upliftment of Rejected Material
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Any comments on Delivery & Timeliness
Packaging & Transport
Cleanliness & Presentability of product
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Traceability / Identification of product
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Damages affecting functionality and quality
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Reliability / Effectiveness of Transporter
Need Improvement
Satisfactory
Meet Expectation
Good
Excellent
Any comments on Packaging & Transport
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