Customer Satisfaction Survey

Company

Name

Date

COC delivered for all batches / Accurate information / Meet your requirements

Response time / Written feedback with action plan within your requirements

Quality of response / Root cause analysis / Corrective action plan

Re-occurance of incidents

Any comments on Quality & Food Safety of Raw Material

Special Requests / Feedback outstanding items / Flexibility

Sales / Technical support (visits to the plant)

Communication of changes that can affect the product

Any comments on Customer Support & Communication

All deliveries are on time and in full (target = 100%)

Correctness of delivery paperwork

Communicate any changes to orders

Compliance to delivery times / Made known upfront / delays communicated

Handling and Upliftment of Rejected Material

Any comments on Delivery & Timeliness

Cleanliness & Presentability of product

Traceability / Identification of product

Damages affecting functionality and quality

Reliability / Effectiveness of Transporter

Any comments on Packaging & Transport